News

17/10/08 -Firm joins bench mark scheme......

Pontypool and Newport based agent Star Residential Sales and Lettings is the latest company to join the NALS letting scheme to enable landlords and tenants to avoid the pitfalls of dealing with cowboy agencies.

NALS - the National Approved Lettings Scheme - ensures agents comply with defined service standards and have in place a customer complaints procedure underpinned by an arbitration scheme, Professional Indemnity Insurance and client Protection cover.  Astonishingly, around £1billion of UK tenants' deposits is currently unprotected.

The scheme is supported by some of the most powerful voices in the property industry.  The Association of Residential Letting Agents (ARLA), the National Association of Estate Agents.

(NAEA) and the Royal Institution of Chartered Surveyors (RICS) support NALS, which is also endorsed by the DCLG (Department for Communities and Local Government), the Housing Corporation and the British Property Federation.  Accreditation is open to any firm operating in the lettings sector who meets NALS strict criteria for accreditation.

NALS operations director Isobel Thomson said: "NALS service standards are the consumers' benchmark against which to judge the performance of letting and management agents operating in the private rented sector and we are delighted to welcome Star Residential Sales and Lettings into the scheme.  "Agents such as Star Residential Sales and Lettings are in the vanguard of a drive to establish uniform service standards in the industry.  Those agents who are not prepared to meet the standards required by NALS and most importantly the public will not survive for long."

Mr Kulkarni, Managing Director of Star Residential Sales and Lettings, added: Star Residential Sales and Lettings business is growing rapidly and we felt it was important to give both our landlords and tenants the assurance of being part of this scheme.  We see our NALS membership as an excellent opportunity to increase business within our letting and management department.  This visible assurance by the NALS logo gives prospective clients the confidence of knowing the service they can expect from dealing with us."

For more information on The National Approved Letting Scheme and details of how to contact your local NALS agent, call NALS on 01242 581712, email info@nalscheme.co.uk or visit the NALS website at www.nalscheme.co.uk.